18 April 2018 - Singapore Airlines’ (SIA) customers can now enjoy fast and easy access to flight information from the comfort of their home, with just a voice command. The Airline is the first carrier in South East Asia to provide such flight information via Google Home, which was launched in Singapore today.
With Google Home - a voice-enabled speaker powered by the Google Assistant - users can simply give a voice-initiated instruction to obtain information on Singapore Airlines and SilkAir flights. Information includes the most up-to-date status on departures and arrivals, dates, times and airport terminals.
SIA intends to progressively increase the amount of information available via Google Home to address more pre-flight queries. The information provided via Google Home is an extension of the Airline’s beta chatbot, Kris, which was first made available on the SIA global Facebook page in December last year. Kris, which was developed by an in-house team, will be launched on singaporeair.com by the second quarter of this year.
“We are excited to have this opportunity to join the Google Home and the Google Assistant platforms. This is part of our drive to use digital capabilities to offer greater convenience to our customers and engage with them beyond traditional channels of contact,” said Singapore Airlines Senior Vice President Customer Services & Operations, Mr Marvin Tan.
Google Home devices will also be available for purchase at KrisShop.com, SIA’s online retail store, by next week.