31 August 2018 - Customers travelling with Singapore Airlines (SIA) can now have the added flexibility of saving their mobile boarding pass on Google Pay, the digital wallet platform and online payment system developed by Google. This is the first time an airline in the Asia-Pacific region has such a capability on Google Pay.
With this new initiative, customers can simply produce their boarding pass, which is saved to Google Pay, and proceed straight to the boarding gate after clearing immigration formalities. 1
A customer will require an Android mobile device and first generate his or her mobile boarding pass via the SingaporeAir mobile app before being able to save it to Google Pay.
Prior to introducing this feature, SIA also embarked on other digital projects with Google to develop a more efficient on-ground experience for customers. These include initiatives with Google Flight, Google Now and the more recent Google Home. Through these initiatives, customers are able to search for flight information, receive booking confirmation emails and set reminders for upcoming flights with ease.
“Our partnership with Google and the introduction of saving one’s mobile boarding pass to Google Pay is an example of SIA’s continued investment to broaden and enhance our digital capabilities. This ultimately demonstrates our commitment to constantly enhance the travel experience, making it even more seamless for our customers,” said Senior Vice President Sales & Marketing, Mr Campbell Wilson.
Checking in for flights via a mobile boarding pass on Google Pay is available at the airports of selected destinations. For more information on the airports where mobile boarding passes are available, please visit: http://www.singaporeair.com/en_UK/sg/travel-info/check-in/online-mobile-checkin/
1) Customers must not have any check-in baggage in order to proceed straight to the boarding gate.